Privacy Statement

隐私声明

We take our customers' privacy very seriously.

我们十分重视客户的隐私。

Therefore, we will only collect and use your personal data in the manner set out in this Privacy Statement.

因此,我们只会根据本隐私声明拟定之方式收集及使用您的个人资料。

1) Collect information from you when necessary or in connection with the transaction.

1)在有必要或与交易有关时向您收集资料。

2) Your data will only be retained if required by law or if it is relevant to the purpose for which it was collected.

2)在法例要求或与收集用途有关时才会保留您的资料。

You may visit our website without providing personal information.

您可以在不提供个人资料的情况下浏览我们网站。

When you visit our website without a logged user account, you will be browsing anonymously and we will not be able to identify you.

在没有登入用户帐号浏览我们的网站时,您将会以匿名身份浏览,而我们无法办出您的身份。

We would love to hear from you.

我们十分乐意聆听您的意见。

If you have any comments or suggestions, please email them to [email protected]

若您有任何意见或建议,请将有关资料电邮至[email protected]

Personal data collection

个人资料收集

We do not sell, share or buy or sell customer personal information collected online to third parties.

我们不会向第三方出售、分享或买卖网上收集的客户个人资料。

Personal data collected online will only be disclosed within the Company Group for internal use.

网上收集的个人资料仅于本公司集团内披露以供内部使用。

The basic personal data we collect from you when creating our account include: name, shipping address, email address, contact phone number, date of birth, gender The personal data we collect from you will be used for the following purposes:

建立我们帐户时,我们将向您收集的基本个人资料包含：姓名，送货地址，电邮地址，联络电话号码，出生日期，性别我们所向您收集的个人资料将会作为以下用途：

1) Shipping the goods you have purchased from us

1)运送您在我们所购买的商品

2) Provide updates on shipment status and customer support

2)提供商品运送状况和客户支援的最新消息

3) To provide you with information about the product

3)为您提供有关商品的资料

4) To process your order or provide services and information at your request or through our website

4)处理您的订单，或根据您的要求或透过我们网站提供服务和资讯

In addition, we may also use the information you provide to manage your account;

此外,我们也会使用您所提供的资料管理您的帐户;

Verify and conduct your online payment related transactions;

验证及进行您的网上付款有关交易;

Review materials downloaded from our website;

审查从我们网站下载的资料;

Identify web browsers;

辨识网站浏览器；

Do website user statistics survey;

做网站用户统计进行调查;

If you indicate that you do not opt out of receiving the message, send us information about the relevant goods or services that we think are appropriate for you.

在您表明不拒绝接收讯息的情况下,发送我们认为适合您的相关商品或服务资讯。

We may give your name and address to third parties (such as Courier companies or suppliers) to facilitate delivery.

我们可能会将您的姓名和地址交给第三者(例如速递公司或供应商)，以方便送货。

Note: The Courier company has the right to ask you to fill in the ID number, in order to provide customs internal inspection and verification to facilitate the arrangement of export.

注：速递公司有权要求您填写身份证号码，为了提供海关内部查阅和核对以方便安排出口。

We may retain your order information, but for security reasons, we cannot retrieve it directly.

我们可能会保留您的订单资料,但基于保安理由,我们不能直接检索该资料。

You can log in to your account, access your order information, and check your personal order information.

您可以登入帐户，存取订单资料，查询个人订单资料。

You can also manage your personal address, banking details and newsletters to which you have subscribed.

您也可以管理个人地址、银行资料和已订阅的电子报。

It is your responsibility to ensure the confidentiality of your personal data and not to make it available to unauthorised third parties.

您有责任确保个人资料保密,并不会让未授权的第三方得到这些资料。

We do not accept any liability for improper use of passwords.

我们不会承担任何不当使用密码的责任。

Personal data security

个人资料安全

We ensure that all information collected is kept secure and confidential.

我们确保会安全和保密地保存所有收集到的资料。

We protect your personal data in the following ways:

我们会以下列方式保护您的个人资料：

1) Restrict access to personal data

1)限制存取个人资料

2) 2) Maintain technology products to prevent unauthorized access to computer data

2) 2)维护科技产品防止未经授权存取电脑资料

3) 3) When the data is not retained for the purpose of recording, we will destroy your personal data under safe circumstances

3) 3)当资料没有保留作记绿的用途,我们会在安全情况下销毁您的个人资料

We use 128-bit Secure Communication Layer Security (SSL) technology to process your financial information.

我们使用128位元安全通讯端层保密技术 （SSL) 处理您的财务资料。

The 128-bit secure communication layer security technology takes at least a trillion years to crack and is the industry standard security measure.

128位元安全通讯端层保密技术大约需要至少一万亿年破解，并且为业界标准的安全措施。

Computer data collection

电脑数据收集

When you visit our website, our servers automatically record the data transmitted by your browser.

当您浏览我们网站时，本公司的伺服器会自动记录您的浏览器所传送的资料。

Information includes:

资料包括：

- Your computer's IP address

-您的电脑IP地址

- Browser Category

-浏览器类别

- Pages viewed before browsing our website

-浏览我们网站前所浏览的网页

- Pages viewed within our website

-在我们网站内浏览的页面

- The time of use of the above pages, the products and information searched on our website, the time and date of access, and other statistical data.

-于上述页面的使用时间、于我们网站搜寻的产品及资料、存取时间及日期,以及其他统计数据。

The information collected is used for analysis and evaluation to help improve the Site and the services and products we offer.

收集所得的资料会用作分析和评估,从而帮助改善本网站及我们提供的服务和产品。

This data will not be used in conjunction with other personal data.

这些资料不会与其他个人资料一同使用。

Changes to Privacy Statement

隐私声明更改

We reserve the right to amend and change this Privacy Statement at any time.

我们保留随时修改和更改隐私声明的权利。

Complaints about privacy violations

有关违反隐私条例的投诉

If you have any complaints about the way we handle customer privacy or complaints, please contact us at [email protected].

如果对我们处理客户隐私或投诉的方法有任何不满， 请发电邮至[email protected]联络我们.

Thank you for visiting the website.You may access or use the Site or related Services in accordance with the following Terms of Service and any other regulations referred to in this Site.

感谢您浏览网站。您可以根据以下服务条款及任何其他本网站所提及的条例存取或便用本网站或相关服务。

By using the Services, such as ordering goods from this website, you agree to all Terms of Service.

使用服务，例如于本网站订购商品，即表示您同意所有服务条款。

This Agreement does not recognize any relationship (partnership, collaboration, employment or otherwise) between you and us.

本协议并不承认您与我们的任何关系(合伙、合作、雇用或其他形式)。

This Agreement does not entitle you to be our representative.

本协议并不赋予您成为我们的代表。

We reserve the right to make changes to this site, the relevant policies and agreements, the Privacy Statement, and these Terms of Service at any time.

我们保留在任何时间更改本网站、相关政策及协议、隐私声明以及本服务条款的权利。

You should periodically visit this website to review the above policy and agreement, privacy statement, and these Terms of Service for updates or changes.

您应该定时浏览本网站,查看上述的政策及协议、隐私声明以及本服务条款的更新或更改。

Product description

产品描述

We will make every effort to ensure that the content and product descriptions on this website are accurate and complete.

我们将尽力确保本网站的内容和产品描述为准确和完整。

However, we do not warrant that the content and product descriptions are accurate, complete, current and error-free.

不过,我们不保证内容和产品描述均为准确、完整、最新和无误。

If you feel that the product we offer does not match the description, please refer to our return and refund procedures.

如果您觉得我们提供的产品与描述不符，请参阅我们的退货及退款程序。

Delivery and pickup

送货和取货

When you place an order on the website, you will receive a reminder of the expected delivery time.

当您在网站下订单时,您会收到一个预期送货时间的提示。

Our team will try to complete the delivery within the expected time, but there is no guarantee that the goods will be delivered to you within the expected time.

我们团队会尽力于预计时间内完成送货,但不能保证一定能于预计时间内把货品送到您手上。

We insure each order in transit until the goods are delivered or picked up.

我们为每个订单于运送过程中投保,直至商品送到或被提取。

When picking up the item, you need to sign the receipt confirmation.

提取商品时,您需要签署收取商品确认。

After signing, you begin to assume responsibility for the goods.

签署后,您开始为商品承担责任。

If the person collecting the goods is not the original purchaser, or the delivery is a gift, you accept the signature of such person as proof of delivery and that we have fulfilled your order, and accept the related transfer of responsibility.

如果取货人不是原来购买者,或者交付的是礼物，即表示您接受上述人士的签署确认为送货证据并表示我们已完成您的订单，同时接受相关的责任转移。

We reserve the right to update our delivery policy at our sole discretion without prior notice.

我们保留在没有事先通知下自行决定更新送货政策的权利。

Return goods

退货

We want to provide you with the best online shopping experience, which is why we have a free, no questions asked return policy.

我们希望为您提供最佳的网上购物体验，因此设有免费、不问原因的退货政策。

If for any reason you are not 100% satisfied with the item, you can return the item for a full refund.

如果因为任何原因未能对商品百分百满意，您可以退还商品并获得全额退款。

a) Customers can return the goods within 7 days of ordering.

a) 客户可以在订购后7天内退还商品。

b) Returned goods must be in their original condition: not worn/used, in undamaged original brand boxes and bags, and all price tags in good condition.

b) 退还的商品必须维持原状： 即未经穿著/使用， 放于没受损坏原装品牌包装盒及包装袋，而且所有价钱牌均完好无缺。

Your rights

您的权利

These Terms of Service are not intended to affect your rights under the laws of Taiwan.

本服务条款无意影响您根据台湾法律所享有的权利。

duty

责任

The opinions expressed to any media by the designers, companies or third parties whose products are sold on this website and their associates are their own.

商品售卖于本网站的设计师、公司或第三方及其关联人士向任何媒体所表达的观点纯属其个人意见。

We take no responsibility for any such views.

我们对任何此等观点概不负责.

These views do not necessarily reflect the views of the Company.

而此等观点不一定反映本公司的观点。

We do not warrant that use of the Site and Services will be correct, nor do we warrant that the Site or servers supporting the Site are free of viruses or other harmful components.

我们不保证使用本网站和服务均为无误，也不保证本网站或支援本网站的伺服器没有病毒或其他有害成分。

We recommend that all users of this website ensure that they have the latest software installed, including anti-virus software.

我们建议所有本网站的用户确保自己已安装最新软件，包括防毒软件。

Certain things may occur outside the Company's reasonable oversight, such as bad weather.

某些事情可能在本公司的合理监管之外发生，例如恶劣天气。

In such circumstances, we will endeavour to maintain the services, but shall not be liable for any failure to meet these Terms of Service.

在此等情况下,我们会尽力维持服务，但对于任何未能满足本服务条款的责任概不负责。

為保護消費者權益，商品皆享有7天鑑賞期。

 1. 瑕疵商品退換，請於7日內辦理退換貨，我們將會負擔全額退費＆運費。

 2. 非瑕疵商品退換，請於3日內辦理退換貨，將由買家自行負擔運費。

  備註： 商品需保持完整包裝，無配戴及使用痕跡。

Q1：下單時可以指定送貨時間嗎？

A1：依照訂單運輸信息中的「運輸公司」對應不同送貨時間。黑貓宅急便：可以選擇，指定時段送貨（時段為：13時前和14時~18時）送貨，不含週日。

Q2: 可以更改收貨地址或電話嗎？

A2: 訂單在確認購買後無法修改地址和電話，還請在下單時務必填入正確的地址和電話

Q3：配送需要多長時間？

A3：正常情況下，自訂單出庫日起，7個工作日左右即可送達（不含週六日）。

Q4：簽收驗貨需注意什麼？

A4：請確保外包裝完好，收件人可以拒絕收取外包裝破損的貨物。

Q5：收貨時是否需要提供證件？

A5： 不需要。黑貓快遞員只負責派送貨物給快遞單指定位址，該位址任何人都可以簽收例如櫃台。不保證派送給指定的人。

Q6：可以信用卡支付嗎？

A6：目前只支持貨到付款，現金支付形式，不支持信用卡支付喔

Q7：如何查詢合作廠商配送的狀態？

A7：請依照訂單運輸信息中的「運輸公司」查詢對應的快遞公司 黑貓通過 www.t-cat.com.tw 可以查詢貨物狀態。如果對具體的條款以及運送投遞感到困惑，請發郵件聯系我們，我們客服將七天24小時在線為您回復郵件